FAQs 2017-07-18T08:05:30+00:00

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FAQ’s

The list below should link to the relevant answer below

  1. What if my child does not settle?
  2. If my child is unwell are they allowed to attend? Can you give medication?
  3. What happens if my child is poorly whilst at nursery?
  4. What if my child has an accident?
  5. What if I can’t get to the nursery in time for closing? Can I send someone else?
  6. Are your staff qualified and checked for suitability?
What if my child does not settle? 2018-02-19T18:01:21+00:00

Before your child starts at nursery we can arrange free taster sessions lasting for an hour or two. This allows you and your child to get to gradually become familiar with the surroundings and get to know the staff.

You can view their child’s settling in progress remotely through the CCTV monitor in the office if you wish.

If my child is unwell are they allowed to attend? Can you give medication? 2018-02-19T18:02:34+00:00

We have an illness and infection policy with periods of exclusion for some contagious infections (usually 48 hours). This is reviewed in accordance with annual health protection agency guidelines. A cough and cold and regular childhood illnesses can be managed.

We can only administer prescribed medication. If any medicine is to be administered prior consent must be given. If your child is prescribed medication they must stay at home for the first 48 hours to ensure there are no adverse reactions.

What happens if my child become ill whilst at nursery? 2018-02-19T18:04:06+00:00

If your child becomes ill we will contact you immediately to inform you, and ask you to collect your child from nursery if necessary

What if my child has an accident? 2018-02-19T18:05:47+00:00

All staff have paediatric first aid qualifications, which are updated regularly. We have an accident policy in place and all staff are aware of the procedures to follow. If there was an accident involving your child we would notify you and ask you to sign the accident form at the end of the day. In the unlikely event of a serious injury you would be contacted immediately.

What if I can’t get to the nursery in time for closing? 2018-02-19T18:08:58+00:00

If you can’t get to the nursery in time you may send someone else but they must be over 18 years old and you must give them a password. You must inform us in advance who will be coming and give us a full description of the person and what time they will be arriving.

When the person arrives they will be asked the password and their ID, as well as several other questions such as the child’s date of birth and the first line of the child’s address. We will then meet the person at the main door and bring them into the nursery. We will then ask the person to sign our collections book to say they have collected your child from the nursery.

Safeguarding of the children is paramount to us so if we have any doubts over the identity of the person or their authority to collect the child, they will not be allowed to collect your child.

Are your staff qualified and checked for suitability? 2018-02-19T18:10:45+00:00

All staff are subject to an enhanced DBS disclosure and appropriate references are sought. The qualifications amongst our team meet the current welfare requirements. We have staff with degree level qualifications and most staff have a NVQ Level 3 (or equivalent) or higher.